At Kids Educator, we take pride in the quality and value of the educational materials we provide. Our digital products, including worksheets and printable files, are crafted to enhance the learning experience for educators and students alike.
Digital Product Nature
Please be aware that due to the digital nature of our products, all sales are considered final. Digital products are not tangible items that can be returned, and therefore, we generally do not offer refunds or exchanges once a product has been purchased and delivered.
Refund or Replacement Conditions
We recognize that under certain circumstances, a refund or replacement may be necessary. These are the conditions under which a refund or replacement would be granted:
- Incorrect Product Delivery:
- If, due to an error on our part, you receive a product different from the one you purchased, we will either:
- Send you the correct product immediately at no additional charge.
- Issue a full refund for the purchase price if you prefer not to receive the correct product.
- If, due to an error on our part, you receive a product different from the one you purchased, we will either:
- Corrupted Files or Technical Issues:
- If the digital file you received is corrupted or you are unable to open it, we will:
- Work with you to attempt to resolve the technical issue.
- Provide a replacement file if the issue is determined to be on our end.
- Offer a full refund if the issue cannot be resolved and prevents proper use of the product.
- If the digital file you received is corrupted or you are unable to open it, we will:
Requesting a Refund or Replacement
To initiate a refund or replacement, please adhere to the following procedure:
- Notification:
- Contact our customer service team at [email protected] within 7 days of your purchase. Please include your order number and a clear description of the problem.
- Evidence Submission:
- Provide any evidence of the issue, such as screenshots or detailed descriptions of the file problem, to support your claim.
- Assessment:
- Our customer service team will assess your claim, which may include requesting additional information or evidence from you.
- Resolution:
- We will inform you of the resolution via email within 5 business days of receiving your request. If your refund or replacement is approved, we will process it promptly.
Non-Refundable Circumstances
Please note that we cannot offer refunds or exchanges for the following:
- Change of mind after purchase.
- Purchase made in error.
- Dissatisfaction with the product due to personal preference.
- Incompatibility with specific software or devices not specified in the product description.
Policy Amendments
Kids Educator reserves the right to amend this refund policy at any time. Any changes will be posted on our website and, where appropriate, notified to you by email.
Questions and Contact Information
If you have any questions regarding our refund policy, please do not hesitate to contact us at:
Email: [email protected]
Address: ExertPro LLC, 1309 Coffeen Avenue, Ste 1200, Sheridan, WY 82801